{"id":419,"date":"2025-12-03T20:03:44","date_gmt":"2025-12-03T20:03:44","guid":{"rendered":"https:\/\/www.polishcraftandartisanship.co.uk\/?page_id=419"},"modified":"2026-06-25T22:34:14","modified_gmt":"2026-06-25T22:34:14","slug":"regulamin-sklepu-terms-conditions","status":"publish","type":"page","link":"https:\/\/polishcraftandartisanship.co.uk\/en\/regulamin-sklepu-terms-conditions\/","title":{"rendered":"Regulamin Sklepu | Terms &amp; Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"419\" class=\"elementor elementor-419\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65d50d1 e-flex e-con-boxed e-con e-parent\" data-id=\"65d50d1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-84ec6c4 e-con-full e-flex e-con e-child\" data-id=\"84ec6c4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9b03f78 e-con-full e-flex e-con e-child\" data-id=\"9b03f78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f88946a elementor-widget elementor-widget-text-editor\" data-id=\"f88946a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div dir=\"ltr\"><h1>Terms &amp; Conditions<\/h1><h2>LEGAL ENTITY DECLARATION<\/h2><p>All products and services sold through this website or any associated ordering system are supplied by:<\/p><p><strong>Polish Craft &amp; Artisanship Ltd<\/strong><\/p><p><strong>Owned by:<\/strong> Michal Sobczak<\/p><p><strong>Registered Office:<\/strong><br \/>Unit 4, Bradmarsh Court<br \/>Bradmarsh Way<br \/>Rotherham<br \/>S60 1BW<br \/>England<\/p><p><strong>Polish Craft &amp; Artisanship Ltd<\/strong> is the sole legal entity responsible for:<\/p><ul><li><p>Order processing<\/p><\/li><li><p>Transactions<\/p><\/li><li><p>Deliveries<\/p><\/li><li><p>Customer service<\/p><\/li><li><p>Refunds<\/p><\/li><li><p>Guarantees<\/p><\/li><li><p>Compliance with applicable laws<\/p><\/li><\/ul><p>All references to <strong>&#8222;we&#8221;<\/strong>, <strong>&#8222;us&#8221;<\/strong> and <strong>&#8222;our&#8221;<\/strong> within these Terms refer to <strong>Polish Craft &amp; Artisanship Ltd<\/strong>.<\/p><p>By placing an order, you agree to be bound by these Terms.<\/p><hr \/><h1>1. Brands Covered by These Terms<\/h1><p>These Terms apply to all products and services offered under <strong>Polish Craft &amp; Artisanship Ltd<\/strong>, including:<\/p><ul><li><p>Kromka Emigracji &#8211; Polish Sourdough &amp; Treats<\/p><\/li><li><p>Dymem Pisane &#8211; Smakiem Wspominane | Traditional Polish Smokehouse &amp; Artisan Meats<\/p><\/li><li><p>Pierwszy i Ostatni &#8211; Polish Craft Brewery<\/p><\/li><li><p>Domowa Robota &#8211; Polish Homestyle Kitchen<\/p><\/li><li><p>9 Brama &#8211; Polish Parties, Events &amp; Festivals<\/p><\/li><li><p>Wstawaj i Walcz &#8211; Polish Artisan Coffee<\/p><\/li><li><p>Mi\u0119dzy Ulem a Sto\u0142em &#8211; Polish Wildflower Honey<\/p><\/li><li><p>Lekki K\u0119s &#8211; Polish Gluten Free Bakery<\/p><\/li><\/ul><p>Each brand operates under the same trading, refund and delivery rules established by <strong>Polish Craft &amp; Artisanship Ltd<\/strong>.<\/p><hr \/><h1>2. Products &amp; Production<\/h1><p>All products are crafted in small batches by artisan producers.<\/p><p>Natural variations in size, texture, colour and weight may occur.<\/p><p>We prioritise:<\/p><ul><li><p>Quality<\/p><\/li><li><p>Fresh batch preparation<\/p><\/li><li><p>Genuine ingredients<\/p><\/li><li><p>Traditional methods<\/p><\/li><\/ul><p>This means product availability may vary and seasonal changes may occur.<\/p><hr \/><h1>3. Allergens &amp; Ingredients<\/h1><p>Allergen information is provided on:<\/p><ul><li><p>Product pages<\/p><\/li><li><p>Packaging labels<\/p><\/li><\/ul><p>As our products are produced in artisan environments, <strong>traces of allergens may be present<\/strong>.<\/p><p>Customers are responsible for reviewing allergen information before purchasing.<\/p><p>We cannot accept claims arising from allergens that have been clearly declared.<\/p><p>If you are unsure, please contact us before placing your order.<\/p><hr \/><h1>4. Storage, Shelf Life &amp; Handling<\/h1><p>Responsibility for proper storage begins <strong>immediately upon delivery<\/strong>.<\/p><p>Some products, including:<\/p><ul><li><p>Smoked meats<\/p><\/li><li><p>Fresh bread<\/p><\/li><li><p>Honey<\/p><\/li><li><p>Gluten-free products<\/p><\/li><li><p>Brewed beverages<\/p><\/li><\/ul><p>may require refrigeration or storage according to the instructions provided.<\/p><p>We are not responsible for spoilage caused by:<\/p><ul><li><p>Incorrect storage<\/p><\/li><li><p>Delayed refrigeration<\/p><\/li><li><p>Improper handling<\/p><\/li><\/ul><p>Please follow all storage instructions supplied with the product.<\/p><hr \/><h1>5. Delivery &amp; Delays<\/h1><p>We always aim to deliver on the selected delivery date.<\/p><p>However, delays may occasionally occur due to:<\/p><ul><li><p>Traffic<\/p><\/li><li><p>Weather conditions<\/p><\/li><li><p>Courier disruption<\/p><\/li><li><p>Production timing<\/p><\/li><li><p>Force majeure events<\/p><\/li><\/ul><p>Where delays occur outside our reasonable control, <strong>Polish Craft &amp; Artisanship Ltd<\/strong> shall not be liable for compensation.<\/p><hr \/><h1>6. Force Majeure<\/h1><p>We are not responsible for delays or failure to fulfil our obligations caused by circumstances beyond our reasonable control, including:<\/p><ul><li><p>Extreme weather<\/p><\/li><li><p>Road closures<\/p><\/li><li><p>Vehicle breakdown<\/p><\/li><li><p>Raw material shortages<\/p><\/li><li><p>Industrial action<\/p><\/li><li><p>Customs delays<\/p><\/li><li><p>Border controls<\/p><\/li><li><p>Government restrictions<\/p><\/li><li><p>Pandemics<\/p><\/li><\/ul><p>Where possible, we will keep customers informed and offer suitable alternatives.<\/p><hr \/><h1>7. Product Substitutions<\/h1><p>If an item becomes unavailable because of production delays, seasonal availability or food safety reasons, we may offer a substitute of equal or greater value.<\/p><p>Where practical, we will notify you before dispatch.<\/p><hr \/><h1>8. Order Changes &amp; Cancellations<\/h1><p>If you need to amend or cancel an order, please contact us as soon as possible.<\/p><p>Once preparation has started, including baking, smoking, brewing, packaging or dispatch, cancellation may no longer be possible.<\/p><hr \/><h1>9. Refunds, Missing Items &amp; Product Concerns<\/h1><p>Refunds and replacements are handled in accordance with our <strong>Returns &amp; Refund Policy<\/strong>.<\/p><p><strong>Claim Time Limits<\/strong><\/p><ul><li><p>Missing or incorrect items: <strong>within 24 hours<\/strong><\/p><\/li><li><p>Quality concerns: <strong>within 48 hours<\/strong><\/p><\/li><\/ul><p>After these time limits, claims may no longer be accepted.<\/p><p>Approved resolutions may include:<\/p><ul><li><p>Full refund<\/p><\/li><li><p>Partial refund<\/p><\/li><li><p>Replacement<\/p><\/li><li><p>Store credit<\/p><\/li><\/ul><p>Each case is assessed individually.<\/p><hr \/><h1>10. Alcohol Sales (Pierwszy i Ostatni Brewery)<\/h1><p>You must be <strong>18 years of age or older<\/strong> to purchase alcoholic products.<\/p><p>We reserve the right to request proof of age.<\/p><p>If suitable identification cannot be provided, delivery may be refused without refund.<\/p><p>We accept no responsibility for:<\/p><ul><li><p>Misuse of products<\/p><\/li><li><p>Resale to minors<\/p><\/li><li><p>Unlawful consumption<\/p><\/li><\/ul><hr \/><h1>11. Event Services (9 Brama)<\/h1><p>For event bookings, catering or festival services:<\/p><ul><li><p>Dates are subject to availability.<\/p><\/li><li><p>Deposits may be required.<\/p><\/li><li><p>Weather conditions or venue policies may affect the service.<\/p><\/li><\/ul><p>Separate Event Terms may apply.<\/p><hr \/><h1>12. Data Protection<\/h1><p>Customer information is processed in accordance with our <strong>Privacy Policy<\/strong> and applicable UK data protection legislation.<\/p><p>By placing an order, you confirm that you have read and accepted our Privacy Policy.<\/p><hr \/><h1>13. Third-Party Services<\/h1><p>We may use trusted third-party providers for:<\/p><ul><li><p>Delivery<\/p><\/li><li><p>Payment processing<\/p><\/li><li><p>Website hosting<\/p><\/li><li><p>Security services<\/p><\/li><li><p>Order fulfilment<\/p><\/li><\/ul><p>Their own terms and conditions may also apply.<\/p><hr \/><h1>14. Limitation of Liability<\/h1><p>To the maximum extent permitted by law, <strong>Polish Craft &amp; Artisanship Ltd<\/strong> is not liable for:<\/p><ul><li><p>Indirect or consequential losses<\/p><\/li><li><p>Delivery delays beyond our control<\/p><\/li><li><p>Spoilage caused by incorrect storage after delivery<\/p><\/li><li><p>Personal preference regarding taste or texture<\/p><\/li><li><p>Minor variations typical of handcrafted products<\/p><\/li><\/ul><p>Our maximum liability is limited to the value of the affected product.<\/p><p>Nothing in these Terms limits your statutory consumer rights.<\/p><hr \/><h1>15. Consumer Commitment<\/h1><p>We operate in accordance with:<\/p><ul><li><p>UK Consumer Rights Act 2015<\/p><\/li><li><p>UK Food Safety and Labelling Regulations<\/p><\/li><li><p>Good Business Practice<\/p><\/li><\/ul><p>We are committed to resolving concerns fairly, reasonably and professionally.<\/p><hr \/><h1>16. Governing Law<\/h1><p>These Terms are governed by the laws of <strong>England and Wales<\/strong>.<\/p><p>Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.<\/p><hr \/><h1>17. Contact<\/h1><p>For enquiries, delivery questions, refunds or general support, please contact us:<\/p><p><strong>Email:<\/strong> <a href=\"mailto:info@polishcraftandartisanship.co.uk\">info@polishcraftandartisanship.co.uk<\/a><\/p><p>We aim to respond promptly and professionally to every enquiry.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions LEGAL ENTITY DECLARATION All products and services sold through this website or any associated ordering system are supplied by: Polish Craft &amp; Artisanship Ltd Owned by: Michal Sobczak Registered Office:Unit 4, Bradmarsh CourtBradmarsh WayRotherhamS60 1BWEngland Polish Craft &amp; Artisanship Ltd is the sole legal entity responsible for: Order processing Transactions Deliveries Customer [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-419","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/polishcraftandartisanship.co.uk\/en\/wp-json\/wp\/v2\/pages\/419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/polishcraftandartisanship.co.uk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/polishcraftandartisanship.co.uk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/polishcraftandartisanship.co.uk\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/polishcraftandartisanship.co.uk\/en\/wp-json\/wp\/v2\/comments?post=419"}],"version-history":[{"count":18,"href":"https:\/\/polishcraftandartisanship.co.uk\/en\/wp-json\/wp\/v2\/pages\/419\/revisions"}],"predecessor-version":[{"id":7519,"href":"https:\/\/polishcraftandartisanship.co.uk\/en\/wp-json\/wp\/v2\/pages\/419\/revisions\/7519"}],"wp:attachment":[{"href":"https:\/\/polishcraftandartisanship.co.uk\/en\/wp-json\/wp\/v2\/media?parent=419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}