Privacy Policy

Last Updated: 25 June 2026

This Privacy Policy applies to all websites, products and services operated by Polish Craft & Artisanship Ltd and all of its artisan brands.

By using our website, placing an order or contacting us, you agree that your personal information may be processed as described in this Policy.

1. About Us

This Privacy Policy applies to Polish Craft & Artisanship Ltd and all brands operating under it, including:

Kromka Emigracji – Polish Sourdough & Treats
Dymem Pisane – Smakiem Wspominane | Traditional Polish Smokehouse & Artisan Meats
Pierwszy i Ostatni – Polish Craft Brewery
Domowa Robota – Polish Homestyle Kitchen
9 Brama – Polish Parties, Events & Festivals
Wstawaj i Walcz – Polish Artisan Coffee
Między Ulem a Stołem – Polish Wildflower Honey
Lekki Kęs – Polish Gluten Free Bakery

Registered Office

Unit 4, Bradmarsh Court
Bradmarsh Way
Rotherham
S60 1BW
England

Email

info@polishcraftandartisanship.co.uk

Throughout this Policy, the terms „we”, „us” and „our” refer to Polish Craft & Artisanship Ltd.

We comply with applicable data protection legislation, including:

UK GDPR
UK Data Protection Act 2018
Privacy and Electronic Communications Regulations (PECR)
EU GDPR (where applicable)

2. Information We Collect

Depending on how you interact with us, we may collect:

Identity Information

Name
Billing address
Delivery address

Contact Information

Email address
Telephone number

Order Information

Products purchased
Delivery preferences
Order history
Payment status

Payment Information

Payments are processed securely by authorised third-party payment providers.

We never store your full payment card details.

Technical Information

We may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Website usage statistics

Marketing Information

Where permitted by law or where consent has been given, we may collect your communication preferences for newsletters, offers and promotions.

Recruitment Information

If you apply for a position with us, we may collect information contained within your CV and application.

3. How We Collect Information

We collect personal information when you:

Place an order
Create an account
Contact us
Subscribe to our newsletter
Complete forms
Apply for employment
Browse our website
Use cookies or similar technologies

4. How We Use Your Information

We use personal information to:

Process and deliver orders
Respond to enquiries
Provide customer support
Manage customer accounts
Improve our products and services
Improve website performance
Prevent fraud
Comply with legal obligations
Process recruitment applications
Send marketing communications where permitted

We never sell your personal information.

5. Legal Basis for Processing

We process personal information only where we have a lawful basis, including:

Performance of a contract
Legitimate business interests
Legal obligations
Consent (where required)

Where processing is based on consent, you may withdraw that consent at any time.

6. Sharing Personal Information

We only share information where necessary.

Recipients may include:

Payment providers
Delivery partners
IT service providers
Website hosting providers
Professional advisers
Government authorities where legally required

All providers are required to protect your personal information appropriately.

7. International Transfers

Where personal information is transferred outside the United Kingdom or European Economic Area, appropriate legal safeguards are implemented, including Standard Contractual Clauses where required.

8. Data Retention

We retain personal information only for as long as necessary to fulfil:

Customer orders
Legal obligations
Accounting requirements
Tax requirements
Legitimate business purposes

When information is no longer required, it is securely deleted or anonymised.

9. Data Security

We implement appropriate technical and organisational measures designed to protect personal information, including:

Secure hosting
Encrypted connections (SSL)
Restricted staff access
Secure payment processing
Regular security reviews

Although we take security seriously, no online system can be guaranteed to be completely secure.

10. Your Rights

Depending on applicable legislation, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)

We will always try to resolve concerns directly before they need to be escalated.

11. Marketing Communications

If you subscribe to marketing communications, you may unsubscribe at any time by:

Clicking the unsubscribe link in any email
Contacting us directly

You will continue to receive essential service emails relating to existing orders.

12. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their own privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business operations.

The latest version will always be published on our website.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Polish Craft & Artisanship Ltd